General

Can I cancel an order?


All Amazon orders can be cancelled unless it is shipped. Please cancel your purchase, or contact us with your Amazon order ID.




Can I change an order or update shipping information?


If you would like to change an order or shipping information, please contact us immediately. Unfortunately, we cannot modify the order on our end, so we will cancel an order and let you reorder the product.




Where do you ship?


Items bought from Amazon are only shipped within the United States.




Where is my order?


To track your order, please refer to the tracking number provided to your order ID. If you see any unusual delivery status, please contact us by seller message immediately. We will contact our forwarder regarding the issue and follow up on the matter promptly.




What is the return policy?


For 30 days after the date of purchase, return your undamaged Sidiz product and receive a full refund. A refund is released once the returned product reaches us and is inspected. Please note that it will take a few days to complete the refund process.




How do I return an item?


If you would like to return an item, please request a refund request through Amazon. Once we receive a return request, we will issue a prepaid return label for you. We can only accept the return of products that are in unassembled condition. Please keep the packaging for 30-days and returns not in its original packaging will be voided.




Is return shipping free?


Yes, return shipping is free. We will issue a prepaid return label for you when you request for a refund. If you have any difficulties scheduling a pickup, contact us through the Amazon seller message.




What if I encounter an issue with my item while it is under warranty?


For any questions or issues about a Sidiz item you have purchased, please contact us through the Amazon seller message or email us at customer@sidiz.com. We will reach out to you as soon as possible.




Do your items require assembly?


All of our products require assembly. The step-by-step instructions will be included for you to follow. If needed, information can be found on our Product Instructions page and YouTube. [Assembly Video]
* T50 : https://www.youtube.com/watch?v=7iadndBbV6s&t=11s
* T80 : https://www.youtube.com/watch?v=c7u50-aBuXA





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Copyright (c) 2020 SIDIZ, INC.  All rights reserved.

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